If you need to keep track of messages sent between users within your organisation, you can do this with Moderation Tools. You can view all direct and group messages sent between users, as well as send, edit, delete and flag messages, reply, react and put users on mute.
To access and use Moderation Tools to view user messages, please follow these steps:
⚠️ Important: To follow these steps, you need Administrator permissions.
Login to Access Messenger using your Access Evo credentials.
Scroll to the bottom of Direct Messages, then click Moderation Tools to access Message Explorer by default.
Choose Messages List or Communities List to filter between direct messages between users and community group chats.
Scroll and choose the desired channel to view the messages.