In some organisations, it’s essential to control communication across teams or roles. Our group messaging restrictions feature lets you define which Access Evo user groups can message others, helping you stay compliant, focused, and secure.
⚠️ Important: To proceed with this process you need Administrator permissions.
Group messaging restrictions
Group messaging restrictions allow you to block or limit communication between specific groups of users. These rules apply to who can start a conversation with whom.
This can be beneficial to achieve various outcomes. For example:
Preventing junior staff from directly messaging senior leadership.
Blocking communication between certain departments such as HR and Finance.
Enforcing site-level boundaries in healthcare or hospitality environments.
Create a rule
To create a communication restriction rule between groups please follow these simple steps:
Click Moderation Tools, then click Information Barriers.
Click Group on the first drop down option and choose the relevant one from the populated list.
Click Group on the second drop down option and choose the appropriate one the first group can't send messages to.
Click Save Rule.
How the rules work
Each user is assigned to one or more groups. You can then apply one-way blocking rules between those groups, so they only affect who can start a message, but don’t impact the ability to reply to a sent message.
Rule format | Description of expectation |
Group A → Group B | Members of Group A can't message members of Group B. |
Group A → Group A | Members of Group A can't message each other. |
Example
User | Groups |
James | Group 1 |
Giorgiana | Group 2 |
Andrew | Group 1 + Group 2 |
You apply the rule Group 1 → Group 2.
The outcome of this is that:
James in Group 1 can't message Giorgiana in Group 2.
Giorgiana in Group 2 can message James in Group 1.
Andrew in both groups, can message both users.
Use case
This feature is ideal for organisations that need to:
Maintain operational boundaries between departments.
Prevent unauthorised access or contact between roles.
Enforce role-based communication policies.
Frequently asked questions
Check out our handy table to answer our most common queries regarding information barriers:
Question | Answer |
Can someone in multiple groups still message restricted users? | Yes, users in both groups usually retain access unless explicitly blocked. |
Can replies be blocked too? | By default, only initiating messages is restricted. |
Can we change rules later? | Absolutely. You can update or remove rules at any time. |