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Start a chat

In this article, we explain how to start a chat by sending a message, as well as how to edit, delete, and react to messages.

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Written by Emma Ianson
Updated over 3 months ago

Once you log in to Access Messenger, you can begin messaging right away.

To start a chat and send a message please follow these simple steps:

  1. Click the new chat pencil icon.

  2. Click in the To field and select a single contact to begin a direct message chat. Alternatively, click on multiple contacts to start a group chat.

  3. Type your message and click the send icon.


Send messages in bold, italic and strikethrough

Whether you're on web or mobile, it's simple to add clarity and emphasis using bold, Italic, or strikethrough styles. These tools help make your messages clearer, more expressive, and easier to read, making them perfect for highlighting key points or adding a personal touch.

Web users can format text using the toolbar buttons B, I, and S. Alternatively, you can use handy keyboard shortcuts like Ctrl + B for bold.

Mobile app users have the flexibility to use toolbar buttons or type markdown shortcuts directly into messages:

  • **bold**

  • *italic*

  • ~~strikethrough~~


Edit a message

You can edit your sent messages to correct mistakes. Whenever a message is edited, a note underneath states this, along with a timestamp showing when it was updated. For edits made today, you'll see the exact time, and for older edits, just the date.

To edit a message please follow these simple steps:

  1. Hover over the message.

  2. Click the three dots to the left of the message.

  3. Choose Edit.

  4. Type the new message and click Save.


Delete a message

You can delete your sent messages to remove anything sent in error. When a message is deleted it appears faded as 'This message has been deleted.'.

To delete a message please follow these steps:

  1. Hover over the message.

  2. Click the three dots to the left of the message.

  3. Choose Delete.

  4. To confirm, choose Yes, delete.


React to a message

You can acknowledge received messages by reacting with emojis.

To react to a message please follow these simple steps:

  1. Hover over the message.

  2. Click the react icon to the right of the message.

  3. Choose the desired emoji.

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