Notifications are essential for staying updated. If you're not receiving notifications, it can disrupt communication and cause missed messages. Start by ensuring app notifications are enabled, then check other potential causes.
To enable app notifications, follow the steps for your device type:
Apple iOS devices
Open Settings.
Tap Notifications.
Scroll to find and tap Access Messenger.
Turn on the Allow notifications toggle.
Android devices
Open Settings.
Tap Notifications, then tap App notifications.
Scroll to find and tap Access Messenger.
Turn on the Allow notifications toggle.
Troubleshooting steps
If app notifications are enabled, but still not being received, follow these steps:
Check your internet connection. If your device is offline, messages and notifications are queued. They're sent automatically once you're back online.
Close and reopen the app. This refreshes the app and can resolve temporary glitches.
Ensure your device has the latest software updates. Outdated software can cause compatibility issues.
Restart your device. A simple reboot can fix many minor issues.
Reinstall the app. If the issue persists, uninstall and reinstall Access Messenger to reset its configuration.